FAQ


FAQ

Why should we choose AssistHealth?

Personalized Healthcare Navigators: Our navigators provide tailored assistance for all your healthcare needs.

Discounts with Associated Healthcare Providers: Enjoy priority services and discounts on bills. A dedicated coordinator addresses all your issues.

One-time Membership Fee: No renewal charges and non-refundable.

24/7 Helpline: Access support anytime, anywhere.

Is AssistHealth only for elderly care?

AssistHealth is for all age groups. With a basic membership, you can access all AssistHealth services, including discounts. For personalized and continuum care, choose our packages tailored to your needs. The package price depends on your requirements and is determined after a teleconsultation with our physician.

What is the difference between other healthcare services and AssistHealth?

One-Stop Solution: All healthcare requirements are covered without needing to search different service providers.

Verified Service Providers: Ensuring quality and reliability.

Single Point of Contact: No need to search apps or social media. Just call or send a WhatsApp message.

No Additional Charges: You only pay the service providers directly, with no extra fees from us.

Doctor-founded: Our services are designed with special care to provide the best for our members.

Flexible Connections: We can connect you to your preferred healthcare providers, even if they are not associated with us.

Continuum of Care: We track your health journey and stay with you throughout.

Dedicated Healthcare Professionals: Available to clear all your doubts.

Comprehensive Services: Catering to all healthcare needs, not just one.

How much of a percentage discount will you give?

Discounts range from 5% to 30%, depending on the healthcare providers and services availed.

What is the use of an AssistHealth ID card?

It identifies you as a member and must be shown at healthcare providers to avail discounts. It is also used in all prescriptions.

Do I get a bill for one-time registration?

Yes, an invoice will be provided.

What happens after my registration?

A unique profile is created on our website.

A personal healthcare navigator is assigned.

An AssistHealth ID card is issued.

One teleconsultation with a physician is scheduled.

Your medical history is created and updated.

If my whole family wants to enroll, do we get a discount on the membership fee?

Yes. The fee is 2,500 INR for a single person and 7,500 INR for a family of four.

In Bangalore, which hospitals/diagnostic centers/home healthcare services are you tied up with?

A list of associated services will be provided upon request.

Do I get the doctor/homecare service provider profile?

Yes, we will collect and share the details via a Google Form upon request.

How does AssistHealth make money?

Through membership fees and service packages.

What are the packages available?

AssistHealth offers curated packages for specific healthcare requirements. These packages can be customized as per the member's requirements. To know more, visit the website.

If I don't want membership, will the fees be refunded?

Membership fees are non-refundable.

If my family member is staying away from Bangalore or cities where you do not provide services, can you still help?

Yes, we will try to leverage our contacts, but discounts and priority care might not be available.

How do you help with ambulance services?

We first check if the member is near an associated hospital. If so, we connect with the hospital receptionist to arrange an ambulance. If not, we connect with third-party ambulance services.

How do you help with insurance?

If you already have insurance, we connect you with the coordinator at our associated hospital. If not, we provide the contact for further assistance.

Are these 24/7 services?

Yes, all our services are available 24/7.

Is there an advance payment for homecare services?

Once we receive a service request, we will connect you directly with the service providers. AssistHealth does not insist on using any specific provider, even though we have meticulously curated and partnered with these healthcare providers to ensure the best healthcare for our members. The need for advance payment depends on the policies of the chosen service provider.

Is there any discount on consultations?

Yes, discounts are available at a few associated hospitals.

How do you help members in other cities?

We book appointments based on our contacts and strive to provide the best service.

How experienced are the doctors for online/offline consultations?

We provide detailed information about each doctor's experience upon request.

How do you help single members during admission?

A navigator assists with the admission process and coordinates with home care service providers if a caretaker is needed.

Do you have a turnaround time for arranging services?

The turnaround time depends on the specific service requested.

How can I get support if I have questions or issues with AssistHealth?

Reach out to the navigator through a call or message.

Do you have a portal or app where I can manage my account and access resources?

Yes, you can manage your account and access resources through our portal. Log in to your profile at www.assisthealth.in, or you can call your healthcare navigator who will assist you with any details you need.

Can I choose my healthcare provider within the network?

Yes, we are available to arrange your requirements within your network.

Is AssistHealth covered by insurance?

No, AssistHealth coordinates with other insurance companies and assists you.

Is AssistHealth secure and private?

Yes, AssistHealth prioritizes security and privacy. All personal health information is encrypted and stored securely in compliance with healthcare privacy regulations.

How can I sign up for AssistHealth?

You can sign up for AssistHealth through their website or mobile app. The process typically involves creating an account, providing basic health information, and selecting the services you need.

Can AssistHealth help with managing chronic conditions?

Yes, AssistHealth specializes in helping individuals manage chronic conditions such as diabetes, hypertension, asthma, and more. They provide tools for monitoring health metrics, medication adherence, and lifestyle management.

What types of reminders does AssistHealth offer?

AssistHealth provides reminders for medication schedules, upcoming doctor appointments, health screenings, and other important healthcare tasks. These reminders help users stay on track with their health management.

How can I provide feedback or suggestions to AssistHealth?

Users can typically provide feedback or suggestions to AssistHealth through their website.